Post Office Case Study: Managing Absence, Improving Business Performance
Published by AdviserPlus
The Post Office has come a long way since it all started nearly 400 years ago – building a network of 11,500 branches across the country to become the largest retail network in the UK. And that means a lot of people – enthusiastic, ambitious and customer-focused people.
The Post Office MyHR Help service (an outsourced employee relations advice line delivered by AdviserPlus) identified that in just three years sickness absence durations had almost doubled. From all days lost 25% were attributable to mental health conditions - the national average was 12% - yet, the number of cases being opened by MYHR Help was very low.
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