Critical Capabilities for IT Service Management Platforms

Published by ServiceNow

For the 9th straight year, Gartner has named ServiceNow a Leader in the ITSM Magic Quadrant in this report. ServiceNow is positioned as highest in execution and furthest in vision out of the 10 vendors evaluated. We believe we’re recognised because we allow our customers to:

  •  Deliver resilient IT services on a single cloud platform
  •  Boost IT productivity with faster platform-native AI resolutions
  •  Serve employees anywhere with always-on IT services

Download your complimentary copy of this research to see where ServiceNow is positioned as a Leader in the Magic Quadrant and how ServiceNow ITSM compares to other service management solutions in the market. You’ll also see a snapshot of the ITSM market and trends.

Gartner, Magic Quadrant for IT Service Management Platforms, Rich Doheny, Chris Matchett, Siddharth Shetty, 31 October 2022.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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